The certificate in Business Technology Program seeks to prepare students for effective participation in the business world. It will develop business technicians with capability to cope with the challenges facing small businesses, by leveraging on open source software (where available) and/or cheap software and infrastructure sharing platforms. The programme aims to develop new set of entrepreneurs that would be able to recommend, train and guide small businesses on the appropriate tools and technology stack for effective and efficient operations. Irrespective of the primary field of study, this programme will help employees to achieve their career objective by displaying skills that render them indispensable in their respective organisations.
Clerical and Executive officers engaged in office duties and routines as well as those not in management science field of studies. Non-clerical staff that have attained SSCE and now hope to join the clerical staff cadre. Self-employed and young entrepreneurs.
5 O’L Credit passes in not more than two sittings with at least a Pass in English Language. Basic computer skills (opening files, folders, and applications, copying and pasting); Access to personal or home computer for practice. Experienced/matured candidates that demonstrate sufficient background knowledge by passing entrance examination and interview may also be considered for admission.
Two Semesters of Two Months per Semester.
MODE OF STUDY
The programme will run on a flexible full time basis.
1ST SEMESTER (3 MONTHS)
|1.||CBT 101||Productivity Tools and Technology||2|
|3||CBT 105||Business Meetings, Events and Presentation Technology||2|
|4||CBT 107||E-commerce Sites||2|
|5||CBT 109||Online Billing and Payment Technology||2|
|6||CBT 111||Customer Communication||2|
2nd SEMESTERS (3 MONTHS)
|1.||CBT 102||Web Analytics, Heat Maps and Optimization||2|
|2||CBT 104||Customer Survey and Data Collection Tools||2|
|3||CBT 106||Admin Operation Technology||2|
|4||CBT 108||ERP System for SME||2|
|5||CBT 199||Long Essay||4|
CBT 101: PRODUCTIVITY TOOLS AND TECHNOLOGY
Review of software/websites for internal operations, content creation and design, screen capture and e-signature. Get started with Adobe Sign; Set up your user profile; Work with forms and templates; Manage account & group settings.
CBT 103: MARKETING TECHNOLOGY
Review of marketing software/websites including advertising and social media technology. Marketing software: Campaign Monitor, GetResponse, Pushover, MailChimp, Sumo, SendinBlue, Drip, Customer.io, HubSpot, Facebook Algorithm; Facebook Business Manager;
CBT 105: BUSINESS MEETINGS, EVENTS AND PRESENTATION TECHNOLOGY
Review of software/websites for voice, meeting, event, presentation and webinar. Working with Contact Cards. Enterprise Voice Options. Skype for Business Video Calls: Collaboration and Integration: Scheduling a Meeting; Joining a Meeting; Collaboration.
CBT 107: E-COMMERCE SITES
Review of software/websites for e-commerce and online retail business: Syte.ai, Volusion, Shopify, Squarespace, Bread, Sears.com, Wish.com, Kohls.com. Set up your online store; Choose a design for your store; Edit Shopify settings; Launch your store; Add a domain name.
CBT 109: ONLINE BILLING AND PAYMENT TECHNOLOGY
Payment Methods – Trends, Developments, and Innovation; E-wallets, Mobile Wallets, and P2P Payments; Invoice and Pay Later Solutions; Instalment Options; Cryptocurrencies Payments; The Next-Generation POS. PaySimple, ePay Advantage.
CBT 111: CUSTOMER COMMUNICATION
Review of software/websites for customer communication and engagement: Intercom, Front, Teamwork Desk, DocSend, Chatfuel, Smooch, TapeACall,. Business Messenger; Automated answers; Product Tours; Targeted Messages; Team Inbox; email, app-like content.
CBT 102: WEB ANALYTICS, HEAT MAPS AND OPTIMIZATION
Review of software/websites for Web Analytics, Heat Maps and Search Engine Optimization. DataHero, Hotjar, Chartmogul, Taplytics, Chartio, Geckoboard, Amplitude, Kissmetrics, Optimizely, Unbounce. Google analytics conversion rate; Google Analytics + OptinMonster.
CBT 104: CUSTOMER SURVEY AND DATA COLLECTION TOOLS
Review of software/websites for data collection, database enrichment and customer feedback survey. Clearbit, InsideView, Qualaroo, ipinfo, Segment, Wootric, Promoter.io, SurveyMonkey, GetFeedback, Survey Design & Character Limits; How to Analyze Survey Results.
CBT 106: ADMIN OPERATION TECHNOLOGY
Review of software for HR, Accounting, Finance, Project management and productivity. Airtable, Redbooth, Teamwork Projects, Textio, Perka, Gusto, Namely, Greenhouse, Officevibe, Lever, JazzHR, Truework, Expensify, Shoeboxed, Quickbooks, Wave, Slack, Followup.
CBT 108: ERP SYSTEM FOR SME
Enterprise Resource Planning (ERP); Components of ERP Software; Review of ERP systems for SMEs: Odoo, xTuple, ERPNext, OpenPro ERP, Compiere, Bitrix24, iDempiere, opentaps Open Source ERP + CRM, webERP, Openbravo. Document Management and Time Management
CBT 199: LONG ESSAY
Students are to write a minimum of 5,000 words on contemporary application of business technology. Examples of focus area may include: WhatsApp for SME, Instagram for SME, Twitter for SME, LinkedIn for SME.
SCORING AND GRADING SYSTEM
The marks obtained shall be converted into letter grades and transformed to grade points as follows:-
|Distinction (A)||70 % and Above|
|Credit (B)||60% – 69%|
|Pass (C)||50% – 59.9%|
|Fail (F)||49.9% and Below|
Thus, to obtain a pass grade in a course, a student must score at least 50%