Distinctive strategic and managerial challenges surround government agencies that are charged with the responsibility for regulatory functions. In the current wave of reform prescriptions, the balance between issues around customer service orientation, process improvement and service delivery become very paramount. The regulatory environment itself confronts various policy and political influences given its unique risk control character and task. There is mounting pressure on regulatory agencies to prove their worth and effectiveness in view of the significant impact they have on public service provision, infrastructure development and advancement
The Managing Regulatory and Enforcement Agencies programme is designed for senior federal, state, and local policy makers and law enforcement officials who oversee, support, or run organizations that have a significant regulatory or enforcement component.
Participants represent a broad range of regulatory areas (e.g., tax, environment, customs, and occupational safety) and functional responsibilities (legal, budgeting operations etc).